Data protection notices

As of 10/2018

General

The protection of personal data is of great importance to Hansgrohe SE. We collect, process and use your personal data exclusively (a) on grounds of and within the scope of statutory permissions or (b) with your separate declaration of consent. Details of our legal powers can be found below, provided express reference is not made to the need for a declaration of consent.

Enabling the utilization of our website

When you call up offers on our websites, we shall briefly collect and store the following user data in order to enable utilization: Your identification features (your IP address and user names / passwords, where applicable), details on the beginning, end, nature and scope of website use as well as details on your browser and operating system types. This is a technical process which is required for calling up websites on the Internet. The same applies if you access content from our newsletters (except where otherwise permitted by law, our newsletters are sent only on request and with your express consent).

Personal data voluntarily provided by you

If you voluntarily transmit personal data such as your name, title, e-mail or postal address, telephone number, personal messages etc. to us via contact forms on our websites, e-mail or post, we shall store and use this data to enable the respective requested service (e.g. sending requested information, answering technical or other questions, reaction to your website feedback).

You can apply for various activities (such as jobs, writing your final thesis and vocational training) at a Hansgrohe group company in Germany via an application form on our website. We shall pass on the personal data provided by you on the form (including document attachments) to the domestic company that has advertised the position. We do so exclusively for the purpose of conducting the application process. Once we have passed it on, we will immediately delete your personal data. The company advertising the position will delete this data six months after the conclusion of the application process, at the latest. This is always subject to the condition that no statutory obligation to further store the information exists.

You can address a query to your chosen retailer through our website using the Shopfinder. We do not check the information you have entered, but pass your request directly onto the retailer, who then receives the data you have entered along with your personal data. We shall delete this information once we have passed on the request, unless you wish to participate in the assessment of the retailer or we are under a statutory obligation to store it further.

If you use our dealer recommendation feature, we will store the e-mail addresses or cell numbers and names you give for the sender and recipient as well as any message entered by you in order to transmit the message. Once the e-mail has been sent, we will immediately delete your personal data, unless we are under a statutory obligation to store it further.

If you use our e-card feature, we will store the e-mail addresses and names you give for the sender and recipient, as well as the message entered by you and your IP address for transmitting the message. Once the e-mail has been sent, we will immediately delete your personal data, unless we are under a statutory obligation to store it further.

Your personal data will only be used for advertising purposes without your express consent within the strict limits of our statutory permission. Without your express consent, you will not be contacted for advertising purposes by e-mail or telephone. On grounds of and within the scope of our statutory permission, we shall process and use the following personal data voluntarily provided by you as necessary (1) for advertising our own offers or (2) for transmitting this data to Hansgrohe group companies for their advertising: affiliation to a certain group of persons (e.g. customer or potential customer of Hansgrohe), name, title, academic status, your job, branch or business title, address (excluding your telephone or e-mail contact data) and year of birth. In addition to these details, we may store and use any further data that has been legitimately collected by us for advertising our own offers. If we transmit the data listed above to our affiliates for their advertising purposes, they are legally obliged to inform you that they have received the data from us (notice to this effect in advertising material etc.). In this case, we shall store information on the origin and recipients of the data for a period of two years.

You may object to the use of your personal data for advertising purposes at any time.

Information on user behavior

As we strive to optimize our offers and our advertising to meet our customers’ needs, we require information on the general utilization behavior of our customers. For this purpose, we create user profiles using pseudonyms according to the user data that we have legitimately collected in order to allow your utilization of our website. This means that we shall replace all details in the utilization data which could allow any conclusions to be drawn as to your identity (such as IP address, user names and passwords) with an abstract feature. The user profile is not combined with data on your person, nor is it used for any other purposes.

You may object to the use of your personal data for creating user profiles at any time.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will usually be transmitted to and stored by Google on servers in the United States. However, if IP anonymization is activated on this website, your IP address will be truncated in advance within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the whole IP address be first transferred to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for the website operator and providing other services relating to website activity and Internet usage for the website operator. Google will not associate the IP address transmitted by your browser as part of Google Analytics with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. Furthermore, you can prevent Google’s collection and use of the data obtained through the cookie and your use of the website (including your IP address) by downloading and installing the browser plug-in available under: https://tools.google.com/dlpage/gaoptout?hl=de . Given the debate about the use of analytical tools with full IP addresses, we would like to point out that this website uses Google Analytics with the “_anonymizeIp()” extension. IP addresses will therefore only be processed in a shortened form to prevent persons from being identified.

We also use Google Analytics to analyze data from AdWords and the DoubleClick cookie for statistical purposes. Should you not wish to take part, you can deactivate this in the Google Ads Settings. Further information on the terms of use and privacy can be found under http://www.google.com/analytics/terms/de.html and http://www.google.de/intl/de/policies/.

Access to the information storage of your terminals (use of cookies)

We only use cookie technologies without your prior consent in order to enable your utilization of our website. Cookies are text files which contain information for identifying visitors who repeatedly use our websites, among other things. They are stored on your terminal and retrieved by us from there. During these processes, we do not collect and store any personal data without your express prior consent. In particular, we abbreviate your IP address so that no reference to your person can be established. Additionally, we only collect and store details on options selected by you (e.g. language version, country pages, B2B or B2C offers), the product ID from the notepad or download center, frequency and duration of the site visit etc. You can set your browser settings accordingly at any time should you not wish to receive cookies, or in order to delete them from your terminal. If we wish to use cookies for optimizing our offers and advertisements to meet demand, we will obtain your prior consent thereto.

External service providers

We are partially assisted in the collection, processing and use of personal data by selected service providers which act strictly according to our instructions in accordance with their assignments. They are checked by us before commencing their activities and on a regular basis thereafter.

Deletion of data

Unless otherwise stated in these data protection notices, we shall delete your personal data three months after the loss of the purpose of its storage, at the latest, unless we are under a statutory obligation to store it further.

Your rights and contact persons

Besides the aforementioned rights, you may demand information on the data stored about you as well as the correction or deletion of incorrect data at any time. Please address your objections, questions, requests for information or deletion, complaints etc. to:

Hansgrohe SE
Ingo Lorenz
Auestr. 5-9
D-77761 Schiltach

Further links:

Browser plug-in for prevention of data collection
Google Ads Settings
Terms of use for Google Analytics
Privacy policy for Google Analytics

Legal notices

As of 10/2018

The following conditions of use apply to the Hansgrohe SE website, and you should read them carefully before using our website. By using our website you declare your agreement to our conditions of use.

Completeness and correctness of our information

We strive to always keep this website up-to-date and to ensure the information is as correct and complete as possible. We do not, however, assume any warranty for the fact that the information is up-to-date or for the correctness, completeness or suitability of the information for specific purposes.

We reserve the right to shorten content at any time and to move it into other subject areas, to temporarily block it and/or to permanently delete it.

Availability of our services

The basic aim of our website is to give you a general outline of our services. However, our information does not create any legal claim to certain services and their complete, uninterrupted or undisturbed availability. Please note that individual information on our website can refer to products, programs or services which are not available in certain countries. Please contact your local Hansgrohe distribution partner regarding the products or services available in your country.

Third-party contents

The following contents do not originate from us and do not reflect our opinion, meaning we are unable to assume any liability or responsibility therefor:

• The contributions to any discussion forum that may be set up do not originate from us, but from the corresponding users. We do not check the contents created by the users, e.g. opinions, advice, explanations, offers or other information on their legality or correctness. Our discussion forums may not be used for illegal, defamatory, libelous or offending representations. The user indemnifies us against all claims from third parties which result from use of our website that does not conform to these conditions of use.
• We assume no liability for contents of the sites linked by us.
• We can assume no liability that the information on our retailers is correct, complete and up-to-date when using the Shopfinder.

We do not monitor these contents nor conduct any search for circumstances which would indicate illegal activity. Should we learn of corresponding infringements, however, we will remove the information in question immediately.

Style convention

To make this website more legible, we have dispensed with the use of masculine and feminine forms. It goes without saying that both genders are referred to in all cases.

Applicable laws and place of jurisdiction

This website is governed by German law. Place of jurisdiction and fulfillment is our seat, i.e. Rottweil.

Cookie policy

As of 10/2018

Personal Settings

  • These cookies are necessary for the use of the website and they provide a save and regular use of the website.
  • In these cookies your recent settings are saved.
  • These cookies provide a statistic analysis of the website use based on anonymised data, to optimize the user experience.