Data Protection Notices

As at 05/2017

General

For Hansgrohe SE, the protection of personal data is of great importance. We collect, process and use your personal data exclusively (a) based on and within the scope of the relevant statutory provisions or (b) with your individual declaration of consent. Below we would like to inform you of the processing we engage in, as permitted by law, to the extent that the need for your express declaration of consent is not referred to.

When you call up the offers on our websites, we briefly collect and store the following user data in order to enable your use: your identification features (your IP address, where applicable user names and passwords), details on the beginning, end, nature and scope of your use as well as details regarding your type of browser and operating system. This is a technical process which is required when you call up websites in WWW. The same applies if you access content from our newsletters (except where allowed otherwise, our newsletters are sent only upon your request and with your express consent).

Personal Data Voluntarily Provided by You

If you voluntarily transmit to us via contact forms on our websites, via e-mail or other postal form personal data such as names, title, email or postal address, telephone number, personal messages etc., we store and use this data to provide the requested service (e.g. sending requested information, answering technical or other questions, reaction to your website feedback).

Via an application form on our website you may apply for an occupation (such as jobs, writing your thesis, vocational training) at a Hansgrohe group company in Germany. We pass on the personal data provided by you on the form (including document attachments) to the enterprise that has advertised the position. We do so exclusively for purposes of carrying out the application process. Once we have passed it on, we will immediately delete your personal data. The enterprise advertising the position will delete this data no later than six months after the conclusion of the application process, unless statutory provisions require a longer retention of the information.

If you use our e-card feature, we will store the email addresses and names you give for the sender and recipient, as well as the message entered by you and your IP address to transit the message. Once the e-card has been sent, we will immediately delete your personal data, unless we are under a statutory obligation to retain it. Please see the conditions of use for our e-cards for further information.

Your personal data will only be used for advertising purposes without your express consent within the strict limits provided by law. Without your express consent you will not be contacted for advertising purposes by email or telephone. Based on and within the scope of the applicable laws, we process and use the following personal data voluntarily provided by you to the degree required for purposes of advertising our own offers or for transmitting this data to Hansgrohe group companies for their advertising: your belonging to a certain category of persons (e.g. you being a customer or potential customer of Hansgrohe), your name, title, academic status, profession, branch or business title, address (however not your telephone or email contact data) and year of birth. For advertising our own offers we may store and use in addition to these details any further data that has been legitimately collected by us. To the extent we transmit the data listed above to our affiliates for their advertising purposes, they are legally obliged to inform you that they have received the data from us (by remark to this effect in the advertising material or the like). In this case we store information on the origin and recipients of the data for a period of two years.

You may object to the use of your personal data for advertising purposes at any time by contacting us at the address given below.

Information on User Behaviour

As we strive to optimise our offers and our advertising to meet our customers’ needs, we require information on the general utilisation behaviour of our customers. For this reason, using the user data that has been permissibly collected by us in order to allow your utilisation of our website offer, we create user profiles with the aid of pseudonyms. That is to say, we replace with an abstract feature all details in the utilisation data which could allow any conclusions to be drawn as to your identity (such as IP address, user names, passwords). There is no combination of the user profile with data on your person nor any use for other purposes. You may object to the use of your personal data to create user profiles at any time by contacting us at the address given below.

This website uses Google Analytics, a web analytics service provided by Google Inc. („Google”). Google Analytics uses „cookies”, i.e. text files that are stored on your computer, enabling an analysis of how you use the website. The information generated by the cookie about your use of this website is usually transmitted to one of Google's servers in the USA, where it is stored. However, if IP anonymisation is activated on this website, your IP address is abbreviated beforehand within EU Member States or in other states who are party to the Agreement on the European Economic Area. Your full IP address will only be transmitted to a Google server in the USA and abbreviated there in exceptional cases. On behalf of this website operator, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website and internet usage for the website operator. Google will not associate the IP address transmitted by your browser within the scope of Google Analytics with any other data held by Google. You may prevent the storage of cookies by selecting the appropriate settings in your browser software. However, please note that if you do this, you may not be able to make use of the full functionality of this website. You may also prevent the data generated by the cookie, and related to your usage of the website (including your IP address), being captured and processed by Google by downloading and installing the browser plug-in available via the following link: https://tools.google.com/dlpage/gaoptout?hl=en. In view of the discussion surrounding the use of analytical tools with complete IP addresses, we would like to point out that this website uses Google Analytics with the extension „anonymizeIp()” and that consequently IP addresses are further processed only in an abbreviated form to exclude a direct link to persons.

Further, we are using Google Analytics in order to analyse data from AdWords and Double-Click-Cookies for statistical purposes. If you do not wish this, you may deactivate this in the ads preference manager. Closer information to the terms of use and on data protection you will find under http://www.google.com/analytics/terms/us.html or rather under http://www.google.com/intl/en/policies/.

Access to the Information Storage of your Terminals (use of cookies)

We use cookie technologies without your prior consent only in order to enable your utilisation of our website offers. Cookies are text files which contain information inter alia for identifying visitors who repeatedly use our websites. They are stored on your terminal and retrieved by us from there. During this processes we do not collect and store any personal data without your express prior consent, in particular we abbreviate your IP address so that no reference to your person can be established. Additionally, we collect and store only details on options selected by you (e.g. language version, country pages, B2B respectively B2C offers), product IDs from wish lists or download centre, frequency and duration of the site visit etc. You can configure your browser settings at any time, should you not wish to receive cookies or in order to delete them from your terminal. If we wish to use cookies for optimising our offers and advertisements to meet demand, we will request your prior consent thereto.

External Service Providers

We are partially assisted in the collection, processing and use of personal data by selected service providers which, in accordance with their assignments, act strictly according to our instructions and which are validated by us before commencing their activities and subsequently monitored on a regular basis.

Deletion of Data

Unless otherwise stated in these data protection notices, we delete your personal data at the latest three months after original reason for retaining it has passed, unless we are under a statutory obligation to retain it further.

Your Rights and Contact Persons

Besides the aforementioned rights, you may at any time demand information on the data stored about you as well as the correction or deletion of incorrect data. Please address your objections, questions, requests for information or deletion, complaints and the like to:

Hansgrohe SE
Ingo Lorenz
Auestr. 5-9
77761 Schiltach

Related links:

Tynt tool
Browser plugin for preventing data collection
Ads Preference Manager
Google Analytics Terms of Use
Google Analytics Privacy Policy

Legal notices

As at 05/2017

Before using our website, please read carefully through the following conditions of use which apply to the website. In using our website, you are agreeing to our conditions of use.

Completeness and accuracy of our information

We make every effort to keep this website up-to-date and to provide information that is as accurate and complete as possible. However, we do not assume any liability for the currency of the information or the accuracy, completeness or suitability of the information for particular uses.

We reserve the right to cut down on the content at any time or to move it to other subject areas, block it temporarily and/or completely delete it.

Availability of our services

Our website is designed merely to provide you with general information about our services. However, our information cannot be construed as the basis of a legal right to particular services, or their complete, uninterrupted or error-free availability. Please note that individual pieces of information on our website may relate to products, programmes or services which are not available in certain countries. Please contact your local Hansgrohe sales partner in relation to products or services which are available in your Country.

Third-party content

The following content does not originate from us and does not reflect our opinion, and we therefore accept no liability or responsibility for it:

• Contributions to any discussion forum that is set up do not originate from us, only from the users involved. We do not check the legality or accuracy of content provided by the users, for example opinions, advice, statements, offers or other information. Our discussion forums must not be used for illegal, defamatory, libellous or offensive statements. The user shall indemnify us against all third-party claims arising from any use of our website which contravenes these conditions of use. • We do not assume any responsibility for content on any linked websites. • We cannot assume any liability for the accuracy, completeness and currency of information about our dealers in the dealer locator. We do not monitor this content or search for any factors pointing to illegal activity. If any respective infringements should come to our attention, however, we will remove the information concerned immediately.

Style convention

To make this website more legible, we have dispensed with the use of masculine and feminine forms. It goes without saying that both genders are referred to in all cases.

Applicable law and place of jurisdiction

German law is applicable to this website. The place of jurisdiction and fulfilment is our registered office, i.e. Schiltach.

Cookie Policy

As at 05/2017

Protecting our customers is at the heart of everything we do at Hansgrohe and protecting your information is no exception. This means that any cookies used on our sites will not contain personally identifiable information about you. However, we do use cookies on our websites to help make your visits more effective so we’d like to explain more about how and why we use them.

Cookies make websites work better

Cookies are small text files placed on your computer by websites or sometimes by emails. They provide useful information to companies, which helps in all sorts of ways. For you, it means you can use the site more efficiently and save time by not having to re-enter details each time you visit. They also make sure you receive the most relevant information from us.

We use two types of cookies on our websites:

• Session cookies that are deleted after each visit.
• Persistent cookies that remain in place across multiple visits to our sites.

All of these cookies are essential to successfully use our website.

Session Cookiesare used by the server to store information about user page activities so users can easily pick up where they left off on the server's pages. By default, web pages really don't have any 'memory'. Cookies tell the server what pages to show the user so the user doesn't have to remember or start navigating the site all over again. Cookies act as a sort of „bookmark” within the site.

Persistent or tracking Cookies are employed to store user preferences. You can disable and/or delete cookies via your browser if you wish to, but this will restrict the functions that you're able to carry out on our sites. For more information about how to disable cookies in your browser please visit the About Cookies Website.

Here’s a list of our essential cookies and how we use them:

• JSESSIONID:

This cookie identifies you as visitor within paging and saves specific characteristics and settings for the display of teaser etc. The cookie will be deleted automatically after you left the website.

• axor-language:

This Cookie saves your selected language for the AXOR website – irrespective of your browser settings. The next time you enter the AXOR website this cookie will identify your former language settings and will redirect you to the specific language version of the AXOR website. The Cookie will be stored for a period of 60 days.

• cb-enabled:

This cookie saves your approval to the cookie policy for the duration of 30 days.

We also use the following Google Analytics Cookies:

• _ga, _dc:

These cookies are used to collect information about how visitors use our site, which we use to help improve it. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. This information will be saved beyond the end of the session and will be available at the next visit.

If you share the use of a computer, accepting or rejecting the use of cookies will affect all users of that computer.

If you continue to surf the website without changing your settings, you are agreeing to the use of cookies.